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After multiple tries trying to sign up with this company, we are giving up. The customer service for this company blames everyone but themselves for not being able to work around their many, many problems. Both their phone tree and website are not able to be used. We...
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#1096077
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Its the 2nd day of the Month, My payment is due on thr 14th of each month. I tried calling out. But my service was saying low funds available. I called out to customer service 3 times that day. I wss then told that H20 had blocked my calling privileges due to talkimg...
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Anonymous
Private

It is because you guys make calls for more than 5 hours every day

1.0
#1095919
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for the last 2 days i had no service on my phone ! i did not know what happens, i called the customer service no one has a clue . i end up buying new SIM card and transfer my number from my old card. after 2 days a friend of mine called me saying that he was receiving...
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1.0
#1094575
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H20 Wireless - Installing new smart sim card

H20 Wireless
#1097394
Today I replaced my old SIM card with a smart SIM card I was helped by chatting with Ted everything done in good time and I have my phone and the data working before the chats done. Thank you for great service
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H20 Wireless - Service not good

H20 Wireless
#1092791
H2o wireless company it such. I use 40 dolla plan for my iPhone. before $40 dolla have 8g internet now they cut of down 6g internet and I can't use international call ,i can't send pictures for text messages . I never use h2o wireless company again and I will tell my parents and friends don't use h2o wireless company not good service for us
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H20 Wireless - Catch & scam...lowered data amount

H20 Wireless
#1077508
1.5
Details
Offered 3gb at $30, then after 2nd refill company lowered data amount to 2 gb. A real catch & scam scheme. Totally disappointed. Customer service agent hide info necessary to make transfer to another carrier. BEWARE !!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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H20 Wireless - REFUND DECLINED

H20 Wireless
#1073950
1.6
Details
Thought I was being smart trying this company, but they have assured me I'm not, received sim card, called paid $60 have never had service, not even a bar, called and asked for refund, and they informed me they declined my refund, and left a message on the line that has never worked. Still trying to get my refund, this is strong armed robbery
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
After ordering a sim card and monthly plan from H2O wireless I discovered that there was no signal in my home. I contacted them and was directed to complete a refund form and return the sim card to them for a refund. I ordered the sim card on April 17 and returned it...
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2.1
I didn't like
  • No refund given even thought i followed their instructions
  • No signal at my house
  • Customer service
#1094328
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H20 offer the feature to make international calls, and I am sure the the country I call is in their call list. Before dialing the international number, I have to call their access number first, if it succeed, then I can dial the international call. The issue is that...
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Anonymous
Yixin

I am encountering exactly the same problem. l seriously think of dumping H2O.

#1093518
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H20 wireless international call services is a scam, In the past when you use international call services, it with disconnect after 5 minutes, when you call back they charge you more since seconds are round up. presently international calls to Cameroon is not working...
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Anonymous
Tere

Yes, i agree this company is stealing customer's money. They are scam. They cut you off without finishing your 30 days cycle. They said 3G LTE and will slow down speed after ...

2.1
I didn't like
  • International wireless access
  • Customer server
#1092199
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I repeatedly requested, then demanded that they not charge me. They ignored these requests and auto re-charged money. I have essentially no coverage in a large metropolitan area. I get possibly half of my texts - people are only able to text me if I text them first. I...
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#1092124
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My son told me about a promotion with H2o Wireless that provides a $10 credit when you sign up and $25 credit to the person who makes the referral. Sounds good, right? My wife and I both signed up and started a new service with H2o, but in each case, both of our $10...
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2.8
I liked
  • Network and features
I didn't like
  • Customer service
  • False advertising with referral promotions
#1086108
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I filled out the activation form, but my phone says not registered on a network. Do I put wifi on or off? how do I activate my phone? I had this service before I switched to another service. How long should it take before my phone service is turned on? I put the Sim...
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#1083777
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H2O did not refund my $70 I followed their refund policy That states 4-6 weeks from date of return. I purchased 2 SIM cards but when I tried them our phones did not get signal in our area. I returned them in the return envelope provided thru FedEx, the next day of...
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1.0
#1082291
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