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I ported my number from republic wireless to H20. I did it with the online form.

The duration for porting in process was tree days. After that, i can receive and make calls. But SMS, nothing. I sent several SMS and I receive a message eac time from H20 that the SMS cost 5 cents each.

The other phones never received the SMS.

More, my friends sent me SMS and seems that was fine. But I never received them. I chat about the problem with a CS rep.

After some basic troubleshooting they told me that the port in process was just done so I have to wait at least 2 days before receiving SMS. So, I wait and no change. No SMS in or out. I chat again, more basic troubleshooting.

Nothing. So, the CS rep said I will escalate the issue to tech support and they will fix it in 24hrs. I was happy. Later I realized that when they said they are going to escalate the issue means.

Your are on your own. The problem is yours. Everything is fine in H20, if you have a problem sending or receiving SMS is because you do not how to use a cell phone. Conclusion: if your phone is working be happy if not move on.

If you are planing to move in to this company, think twice.

It is matter how lucky you are to have a good service.

Monetary Loss: $60.

Location: Immokalee, Florida

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Did anybody solve it? Same problem

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