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1.0

So I tried to transfer my services to other provider and they needed my 8 digit Account number and Pin number associated with my phone number. I have tried reaching out to customer service numerous times but they would simply transfer my call or ask me to call out the port out number 180******** , where nobody bothers to answer and I have like been on wait for hours.

There are many more images and call logs but it's just useless . And I fail to understand that a service provider company can deny you of the information.

Reason of review: Poor customer service.

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Guest

Same here what a bulls888 company

Guest

Experiencing the same. I think you should all file an FCC complaint.

Guest

same thing happening to me now. called the 800562**** number multiple times.

one time it just disconnected; the other time it got through, but the agent is not even a port specialist, asked me to try the number again with 1 in the front...... this is getting ridiculous

Guest
reply icon Replying to comment of Guest-1394397

A combined solid 6 hours have been wasted trying to deal with this ***

Guest
reply icon Replying to comment of Guest-1394397

just filed FCC complaint

Guest

Same thing is happening to me now.

Guest

I tried chat and complained, was told by "Ygoberto" that i would get a call "in a few minutes". After half-an-hour of waiting, tried chat again and this time was texted the info.

While this was going on, I was still on hold (2 hours, 39 minutes). No one picked up.

Guest

Same thing happened to me.

Guest

If anyone finds a way to contact them, please post it here. Thank you.

Guest

Been going through the same pain. I have spent almost 6 hours now waiting for my turn on call.

It's pathetic how they won't let you know information about your own account.

Guest
reply icon Replying to comment of Guest-1392896

Do you have internet

Guest

Iโ€™m going through the same thing I just need to know how to get my account number and PIN number

Guest
reply icon Replying to comment of Guest-1392510

I am going through the same as well. Is there a way that we can file a complaint against them. I feel that they think that they can retain a customer by just ignoring the call to port out.

Guest
reply icon Replying to comment of Guest-1392510

YOUR PIN THE LAST 4 NUMBER BUT ACCOUNT # THE HAVE IT BUT THEY WILL NOT PICK UP/

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