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I am not a person that writes many bad reviews but if I can save one person from choosing this company for their wireless service it’s worth it. To make a VERY VERY LONG story short, we switched to H2O for the AT&T backbone and to avoid fees.

To start, their website is vague and tells you almost nothing about all the features you lose on your iPhone when you switch to them (no more FaceTime, audio/video files cannot be sent via iMessage, etc). They also don’t tell you you need to configure your phone for cellular data after you are activated! WHAT????? We had no service save for WiFi.

Then the real fun began when I decided after the FIRST DAY to just cut my loses and move directly to AT&T. After many trips into an AT&T store to switch over from H2O the verdict was that H2O was holding our numbers for ransom. We have 3 phones. The first one ported over with no issue.

The other two were placed on a hold by H2O. We were told we needed to be with H2O for at least a week by their (ONLY??) rep. He said “the system” wouldn’t release the numbers and there was nothing he could he could do. When I asked him why the first number ported fine he had no answer and kept saying it was “the system”.

When I asked to speak to a supervisor he said he was the only one there. So the other two numbers were held hostage until the next week.

How is that even legal?? I would STRONGLY RECOMMEND not EVER choosing this company for any reason.

Reason of review: Bad quality.

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Mykela Fzr

They seems to run scams. I never got my new sims activated and ported.

I already hate before i start using their service.

Its been 4 times calling their customer support to get my number ported to h20 and no luck. I am going to find the other providers but wondering if i get the refund of these unused sims or not.

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