Not resolved

Their phone system works well and activating my phone with this card is easy, however customer service and their website is the worst. When trying to recharge my phone, I did not want the sim card plan, I got a website error; when I called customer service; they wanted an extra 3 dollar fee for them to recharge my phone.

I think they knew there website was not working because they do not ask me one question about the problem I was having. It is also impossible to find a local stores that carry their cards; I finally found an online store that carried the card I was looking for. I will only use cards since I do not trust them with my credit card. Beware on auto recharge, that they try to push, on a previous phone they set me up with an auto recharge plan that I did not want.

When I found out the huge problem, I could not cancel on line I had to phone and wait on hold for 25 minutes and then answer a bunch of security questions before they would cancel the auto recharge. They are not to be trusted.

I recently emailed them about my complaints but they have yet to respond. They are not friendly like Amazon.

Product or Service Mentioned: H20 Wireless Website.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Nov 12, 2017.
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My God I am tried for 4 Hours in 2 different numbers and Nobody is picking the call


I had the same issue as well. Their website is horrible and will always get a "Access Denied" message.

I decided to move out of H2O and had a chat with customer care and they insisted to call the customer care number to submit a port out request. I called them over 3 times and waited for over 1 hour each time and nobody answered.

Such a horrible service. Better to shell out some extra money and go to reputed service providers

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