Product: H20 Wireless Customer Care Clear all filters (41 of 41 reviews match)
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After multiple tries trying to sign up with this company, we are giving up.The customer service for this company blames everyone but themselves for not being able to work around their many, many problems. Both their phone tree and website are not able to be used. We...
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H20 Wireless Customer Care
#1096077
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My son told me about a promotion with H2o Wireless that provides a $10 credit when you sign up and $25 credit to the person who makes the referral.Sounds good, right? My wife and I both signed up and started a new service with H2o, but in each case, both of our $10...
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2.8
Product
H20 Wireless Customer Care
I liked
  • Network and features
I didn't like
  • Customer service
  • False advertising with referral promotions
#1086108
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I have tried to call H2O wireless' customer service line several times just to activate my SIM card and transfer my number from AT&T.The first rep I spoke with on Friday, May 5 barely spoke English...spoke with heavy Spanish accent and I constantly had to respell and...
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1.7
Product
H20 Wireless Customer Care
I liked
  • Plans
I didn't like
  • Set up procedure to use the plan
#1044037
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H20 Wireless - I was helped

#1109088
I had paid for my phone refill earlier but was not working. I talked to Daniel and Paula and the were great. Thank you for your help and concern.
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H20 Wireless - Installing new smart sim card

#1097394
Today I replaced my old SIM card with a smart SIM card I was helped by chatting with Ted everything done in good time and I have my phone and the data working before the chats done. Thank you for great service
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H20 Wireless - REFUND DECLINED

#1073950
1.6
Details
Thought I was being smart trying this company, but they have assured me I'm not, received sim card, called paid $60 have never had service, not even a bar, called and asked for refund, and they informed me they declined my refund, and left a message on the line that has never worked. Still trying to get my refund, this is strong armed robbery
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Customer service
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H20 Wireless Customer Care Review

#1028417
2.1
Details
Try to port two lines to them they took one and two days later still haven't port the second line. 3 transfer order and hours on phone . Still not done i wish i never left cricket.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website
Good for the most part but I wish H20 Customer Service can respond much more quickly instead of making us wait on the phone for an indeterminately long time ...one time I waited for as long as 40 minutes before anyone picked up! Why can't they do it like T-Mobile or...
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H20 Wireless Customer Care
#1032565
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I wish H20 Customer Service can respond much more quickly instead of making us wait on the phone for an indeterminately long time ...one time I waited for as long as 40 minutes for anyone to pick up the phone! Why can't you do it like T-Mobile or Virgin Mobile? whose...
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H20 Wireless Customer Care
#1032076
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Dear H20 customer service, My phone # 917-656-olol and I tried to switch from minutes to monthly plan and was discouraged by agent on march 15, 2017.10:06 pm but was discouraged by excuses and bad attitude. I hope you retrain them in order to help H20 customers because...
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1.3
Product
H20 Wireless Customer Care
I didn't like
  • Customer services
#1021458
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Order the SIM, they botched the number port.I called my existing provider and they told what was wrong. I had h2o fix the problem and they resubmitted. Nothing. Called old provider and they told me what was wrong again. Resubmitted. Still nothing. Called old prover...
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3.5
Product
H20 Wireless Customer Care
I liked
  • Plan in theory
  • To vomit
  • Price
I didn't like
  • Hung up on by customer service
  • Customer service
  • Tech people are ignorant
#1020722
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I called H2O for technical help I had no message pictures nor could I send them.I had no internet. I asked the represenative to help me. She spoke with a very pronounced foreign accent. She told me you need data? I said yes and messages. She proceeded to give me...
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2.5
Product
H20 Wireless Customer Care
#1005132
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This is a hoax.H2O never respond to email and phone call correctly. They will either take weeks to answer an email or put you on wait for hours on the phone until your battery is out. Don't enroll in their automatic recharge or they will keep charging you until you...
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Anonymous
Mookie

This is not exactly true. I just got off the phone with support. My issue with them is in terms of service. I bought a SIM card in April, and it suddenly stopped working. ...

Product
H20 Wireless Customer Care
#1000066
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Bought online from h2owirelessnow.com a prepaid LTE pay as you go for 100$ & got shipped the plan preloaded triple sim to my home address.In 10 days it showed up 0 balance. My first unsuccessful attempt was trying to reach customer service through chat. I was 55th in...
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1.0
Product
H20 Wireless Customer Care
I didn't like
  • Billing
  • Unethical
  • Customer server
#988357
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