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My son told me about a promotion with H2o Wireless that provides a $10 credit when you sign up and $25 credit to the person who makes the referral. Sounds good, right? My wife and I both signed up and started a new service with H2o, but in each case, both of our $10...
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2.8
I liked
  • Network and features
I didn't like
  • Customer service
  • False advertising with referral promotions
#1086108
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I filled out the activation form, but my phone says not registered on a network. Do I put wifi on or off? how do I activate my phone? I had this service before I switched to another service. How long should it take before my phone service is turned on? I put the Sim...
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#1083777
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H2O did not refund my $70 I followed their refund policy That states 4-6 weeks from date of return. I purchased 2 SIM cards but when I tried them our phones did not get signal in our area. I returned them in the return envelope provided thru FedEx, the next day of...
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1.0
#1082291
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H20 Wireless - REFUND DECLINED

H20 Wireless
#1073950
1.6
Details
Thought I was being smart trying this company, but they have assured me I'm not, received sim card, called paid $60 have never had service, not even a bar, called and asked for refund, and they informed me they declined my refund, and left a message on the line that has never worked. Still trying to get my refund, this is strong armed robbery
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Advertised vs Delivered
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Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

H20 Wireless - Very bad customer service and can't receive picture messages from non iPhone users

H20 Wireless
#1064336
Customer service is horrible. Some of worst I've ever experienced. Could not receive picture messages from non iPhone customers. Customer service representative told me in her best broken English that it was my fault for having an iPhone and I would have to get it Jailbroke whatever that means. F you like receiving picture messages DO NOT GO TO H2O!!!!!!!!!!!!!!!!
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H20 Wireless - H20 SMS ABUSERS

H20 Wireless
#1044615
1.4
Details
aparently unlimited isnt unlimited. C i got calls and pictures. Just cant send sms. Due to abuse???
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H20 Wireless - Bad customers.bad people worst company

H20 Wireless
#1043024
1.0
Details
I been with h20 one years want to transfert my service to lycamobile.they keeping give me wrong account and pin number.the man so rude.i will never ever recommande someone with this compagny even for free.my number was 3179022456 .hope you guys go to ***.my email mgassama17@yahoo.com.this company should be close forever.bad service .
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Phone worked for 3 days. Tried calling for return to no avail. Now they are trying to say the pathetic 14 day warranty has expired! Was reported a few days after getting phone. They are scam artists selling inferior phones and not standing behind the product. Thats why...
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1.4
Product
I liked
  • Jack all
I didn't like
  • You guys are very bad from custmares point of view
#1076593
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I switched from 4gb a month to 8 gb a month bc they had a promotion for 40 dollars a month for 8gb of data and unlimited talk and text.. for some reason once i switched my phone after 2 weeks would use up 8gb quicker than when i had 3 and 4 gb of service.. i use my...
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#1074501
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I have been a customer for 3 years and the service keeps getting worse. we tried to exit the company but they make it very difficult. They wont give you an account number so you can do so until you give them recently called numbers. I have never spoken with an agent...
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1.0
I liked
  • Cheap plans
I didn't like
  • Agents that dont speak good english
  • Service
  • Customer policy
#1071160
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H2O service is degraded. H2O service is degraded. H2O service is degraded. H2O service is degraded. H2O is cheap, but poor service, so poor that I cannot use my phone recently. after changing to 4G network, last month I bought a Samsung unlock phone. Phone works for a...
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2.0
I didn't like
  • Customer service
  • You guys are very bad from custmares point of view
#1069982
Reply to reviews
I have been using H20 since 2014. I always had terrible service from customer care. They kept me on hold for hours. My account was charged twice for a transaction and I didn't receive my refund in 2 weeks. When I called again they put me on hold briefly and said they...
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2.4
#1059590
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I have tried to call H2O wireless' customer service line several times just to activate my SIM card and transfer my number from AT&T. The first rep I spoke with on Friday, May 5 barely spoke English...spoke with heavy Spanish accent and I constantly had to respell and...
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1.7
I liked
  • Plans
I didn't like
  • Set up procedure to use the plan
#1044037
Reply to reviews
So we had h2o until 2 months ago. I got upset with my t mobile phone and didnt want to buy another phone just for signal. So switcged to straight talk. Had same signal but no vifeos would play on fb.. never opebed 1 link! Got ANOTHER phone, switched back to h2o. Signal...
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2.3
#1042449
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