Biswa A

Not a good service

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The cellular data goes off every day, I Ve been h20 customer for almost 5 yrs now. Now, their cellular data goes off everyday.

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Pros:
  • To give zeros to all the fields above
Cons:
  • Service

Preferred solution: Let the company propose a solution

User's recommendation: Avoid this service before you start

1 comment
H2OWirelessCares

Hey Biswa A! Your H2O team here!

We apologize for the issue you are experiencing. You may need to configure your device in order to have data access. Please visit our website: https://www.h2owireless.com/simconfig and follow the steps in order to configure your SIM card for internet and multimedia access. If you are still unable to use your mobile data on your phone, please send us a message with your details through our official Facebook or Twitter account to better assist you.

We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Amy b Jjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winchester, Kentucky

Took more money than agreed

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Hello how are u well last month we set our plans up for auto pay through lakewoods appliances it was the 40 dollar an well I go to check our account an seen where you guys from the company h20 also took out 33.00 for some reason it's been 3 days an they said they was giving the money back but they haven't the number on my acc is 270585**** if you would like to check into it we would live to have our. Money back.
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Loss:
$33

Preferred solution: Full refund

User's recommendation: Do not do auto pay cause they take out extra money

1 comment
H2OWirelessCares

Hey Sakeena! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Amy b Jjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took more money than agreed

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Well we go through lake woods appliances to do our auto pay in russell springs ky well we check the account later that day an seen where u guys took out 33.00 extra for some reason I called an made a complaint they said they would refund the money but we have never seen it back on the card I can show proof if u need to where what was taking an not replaced
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Loss:
$33
Pros:
  • Good service
  • Network and features
  • Difficultcustomerservice
Cons:
  • No refund given even thought i followed their instructions

Preferred solution: Full refund

User's recommendation: Do not go an so auto pay with them

1 comment
H2OWirelessCares

Hey Sakeena! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Rachel N Usu

I want to activate my old h20 number

They wouldn't let me make any call at the moment that I need to register my number .However this is the same number I have been using im my old phone I just bought a new phone and since then all my calls are been declined I don't know why.

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Pros:
  • Reliable

Preferred solution: register my number

1 comment
H2OWirelessCares

Hey Cecily! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (ET). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (ET) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Nadiyah Dxh
map-marker Olive Branch, Mississippi

The phone payment was made January 5 and 8

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Someone tried my old card number and it was declined. Today they changed it to my correct card and it will be changed tomorrow

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1 comment
H2OWirelessCares

Hey Nadiyah! Your H2O team here!

We apologize for the inconvenience experienced. Please reach out to your banking institution or credit card company to put a stop to those transactions that you do not recognize. If you require further assistance, please send us a private message with your details through our official Facebook or Twitter account. We are available through there Monday through Friday from 9 AM to 5 PM (EST).

You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

chunling z

Can not use the data

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My data is not available, so I called the customer service . The first two men picked up and the phone broke when they started to help me solve the problem.

For the third time, I called a woman who answered the phone and had to force me to ask for my name. I told her that my phone was prepaid. She didn't need my name, she only needed my phone number. Her tough attitude made me very angry.

I cant use my data almost 3 years ago, I just pay for it every month. But sometimes it is really inconvenient to go out. Two weeks ago, it worked after I contacted customer service, but it didnt work anymore after less than two weeks. The fourth person served me today, and I made this call for 1.5 hours in total.

I am extremely disappointed in this company. It is not recommended.

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Preferred solution: Let the company propose a solution

1 comment
H2OWirelessCares

Hey Chunling Z! Your H2O team here!

We apologize for the issue you are experiencing. You may need to configure your device in order to have data access. Please visit our website: https://www.h2owireless.com/simconfig and follow the steps in order to configure your SIM card for internet and multi-media access. If you are still unable to use your mobile data on your phone, please send us a message with your details through our official Facebook or Twitter account to better assist you.

We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Anonymous
map-marker Vancouver, Washington

Trying to switch phones now I cannot call anyone

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I clicked on your website by mistake. My issue was resolved and I have no complaints against the company.
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User's recommendation: It’s a good company and they will resolve issues

1 comment
H2OWirelessCares

Hey There! Your H2O team here!

Glad to hear your issue was resolved. If you should have any other questions or concerns, please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Willmer Lvx
map-marker Brooklyn, New York

They cancelled the call on me twice

I called. They hung up on me.

I called again and the same thing happened again. Nobody is answering the phone

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User's recommendation: Bad customer service

1 comment
H2OWirelessCares

Hey Wilmer! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (ET). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (ET) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Jospeh M
map-marker Niagara Falls, New York

Not receiving multimedia messages and net

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H2O Wireless - Not receiving multimedia messages and net
Tried sending a picture wouldn't go through nor can I receive them
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User's recommendation: Ask about multimedia messaging

1 comment
H2OWirelessCares

Hey Kyle! Your H2O team here!

We apologize for the issue you are experiencing. You may need to configure your device in order to have multi-media access. Please visit our website: https://www.h2owireless.com/simconfig and follow the steps in order to configure your SIM card for internet and multi-media access. If you are still unable to send or receive picture messages on your phone, please send us a message with your details through our official Facebook or Twitter account to better assist you.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Bernyce Rgq
map-marker Las Piedras, Las Piedras

No internet

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El teléfono que estoy llamando 1 80* 643 **** tiene mucho ruido y no contestan . tengan otras líneas de comunicacion
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1 comment
H2OWirelessCares

¡Hola Bernyce! ¡Tu equipo H2O aquí!

Lamentamos mucho la inconveniencia que está experimentando. Es posible que deba configurar su dispositivo para tener acceso al internet. Por favor visite nuestra pagina web: https://www.h2owireless.com/simconfig y siga los pasos para configurar su tarjeta SIM para acceso a Internet y multimedia. Si no puede usar sus datos móviles en su teléfono, por favor envíenos un mensaje con sus datos a través de nuestro cuenta de Facebook o Twitter para poder asistirla mejor.

Estamos disponible por este medio de lunes a viernes de 9 AM a 5 PM (EST). También puede llamarnos al servicio al cliente al 1-800-643-4926 de lunes a viernes de 9 AM a 11:30 PM (EST) y sábados y domingo de 9 AM a 11 PM (EST) para ser asistida por un agente.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Anonymous
map-marker Kingwood, Texas

I have not received my order

I wanting to know the status of my order my number is 681341**** last four of my card is 7096 please right me back .

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1 comment
H2OWirelessCares

Hey There! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Suliman K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Network problem

I called for my network problem I am having trouble with my phone when I went to work I couldn't have network in the building because any time I am trying to make a call it shows me no network and people will be trying to reach me and I can not received no called until when I leave work before I start to received messages.
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Pros:
  • Better network
  • Affordable
Cons:
  • Nothing but months of problems and headaches

Preferred solution: Better network for customers

User's recommendation: The company needs better network for customers

1 comment
H2OWirelessCares

Hey Amerika! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Anonymous
map-marker Wilmington, Vermont

Recharge phone

I didn't recharge for last month so this month I want to recharge but it doesn't. I tried multiple ways to do it but not

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1 comment
H2OWirelessCares

Hey there! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (ET). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (ET) and Saturday and Sunday from 9 AM to 11 PM (ET) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Suliman K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Washington, Maryland

Phone network settings

My problem was not fixed still having trouble with network when I went to work and I can't make a call and any time I tried to make a call it will appear on the phone screen no network until when I leave work coming home before I will have a network to work and she didn't fixed my problem and she hang up the phone on me.
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User's recommendation: The h2o needs a better network for customers

1 comment
H2OWirelessCares

Hey Amerika! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (EST). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 9 AM to 11:30 PM (EST) and Saturday and Sunday from 9 AM to 11 PM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Anonymous
map-marker Fort Wayne, Indiana

Ziyuner7@***.com

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H2O Wireless - Ziyuner7@***.com
H2O Wireless - Ziyuner7@***.com - Image 2
I have trouble for my phone SIM card. My phone SIM card has been locked. I need PUK code and SIM PIN number.
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1 comment
H2OWirelessCares

Hey there! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a message with your details through our official Facebook or Twitter account to better assist you.

Juan, Team H2O. 1-800-643-4926 customercare@h2owireless.com

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