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Phone worked for 3 days. Tried calling for return to no avail. Now they are trying to say the pathetic 14 day warranty has expired! Was reported a few days after getting phone. They are scam artists selling inferior phones and not standing behind the product. Thats why...
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1.4
Product
I liked
  • Jack all
I didn't like
  • You guys are very bad from custmares point of view
#1076593
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I switched from 4gb a month to 8 gb a month bc they had a promotion for 40 dollars a month for 8gb of data and unlimited talk and text.. for some reason once i switched my phone after 2 weeks would use up 8gb quicker than when i had 3 and 4 gb of service.. i use my...
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#1074501
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I have been a customer for 3 years and the service keeps getting worse. we tried to exit the company but they make it very difficult. They wont give you an account number so you can do so until you give them recently called numbers. I have never spoken with an agent...
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1.0
I liked
  • Cheap plans
I didn't like
  • Agents that dont speak good english
  • Customer policy
  • Service
#1071160
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H20 Wireless - Catch & scam...lowered data amount

H20 Wireless
#1077508
1.5
Offered 3gb at $30, then after 2nd refill company lowered data amount to 2 gb. A real catch & scam scheme. Totally disappointed. Customer service agent hide info necessary to make transfer to another carrier. BEWARE !!!
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H20 Wireless - REFUND DECLINED

H20 Wireless
#1073950
1.6
Thought I was being smart trying this company, but they have assured me I'm not, received sim card, called paid $60 have never had service, not even a bar, called and asked for refund, and they informed me they declined my refund, and left a message on the line that has never worked. Still trying to get my refund, this is strong armed robbery
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H20 Wireless - Very bad customer service and can't receive picture messages from non iPhone users

H20 Wireless
#1064336
Customer service is horrible. Some of worst I've ever experienced. Could not receive picture messages from non iPhone customers. Customer service representative told me in her best broken English that it was my fault for having an iPhone and I would have to get it Jailbroke whatever that means. F you like receiving picture messages DO NOT GO TO H2O!!!!!!!!!!!!!!!!
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H20 Wireless - H20 SMS ABUSERS

H20 Wireless
#1044615
1.4
aparently unlimited isnt unlimited. C i got calls and pictures. Just cant send sms. Due to abuse???
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H2O service is degraded. H2O service is degraded. H2O service is degraded. H2O service is degraded. H2O is cheap, but poor service, so poor that I cannot use my phone recently. after changing to 4G network, last month I bought a Samsung unlock phone. Phone works for a...
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2.0
I didn't like
  • You guys are very bad from custmares point of view
  • Customer service
#1069982
Reply to reviews
I have been using H20 since 2014. I always had terrible service from customer care. They kept me on hold for hours. My account was charged twice for a transaction and I didn't receive my refund in 2 weeks. When I called again they put me on hold briefly and said they...
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2.4
#1059590
Reply to reviews
I have tried to call H2O wireless' customer service line several times just to activate my SIM card and transfer my number from AT&T. The first rep I spoke with on Friday, May 5 barely spoke English...spoke with heavy Spanish accent and I constantly had to respell and...
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1.7
I liked
  • Plans
I didn't like
  • Set up procedure to use the plan
#1044037
Reply to reviews
So we had h2o until 2 months ago. I got upset with my t mobile phone and didnt want to buy another phone just for signal. So switcged to straight talk. Had same signal but no vifeos would play on fb.. never opebed 1 link! Got ANOTHER phone, switched back to h2o. Signal...
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2.3
#1042449
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Yes, the SIM worked, but NOT on 4G (or hardly even 3G) as promised. And SOMEHOW, even though it is a TEMPORARY number, I get called at least once a week by spammers. And how the *** do you think these spammers would get my TEMPORARY number, if not by the same company...
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Anonymous
Jacq

I've had the same issues. Contacted Support via chat and told them to have a Manager to call me right away. That has worked best for quick attention. I told them I was getti...

3.5
#1037047
Reply to reviews
Good for the most part but I wish H20 Customer Service can respond much more quickly instead of making us wait on the phone for an indeterminately long time ... one time I waited for as long as 40 minutes before anyone picked up! Why can't they do it like T-Mobile or...
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#1032565
Reply to reviews
I wish H20 Customer Service can respond much more quickly instead of making us wait on the phone for an indeterminately long time ... one time I waited for as long as 40 minutes for anyone to pick up the phone! Why can't you do it like T-Mobile or Virgin Mobile? whose...
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#1032076
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