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One of the reasons of the poor English-speaking customer service agents is due that I have confirmed that H2O customer service department are in Honduras and Dominican Republic NOT HERE in the United States. So when you call 1-80*-643-**** your call will be redirect to an agent in other country.

That is the reason they have to transfer all the issues when aren't able to handle.

Those agents send an email to a department in New Jersey or wherever they are and through that information your customer request can be resolved. Example, your credit card information update, a refund, a technical configuration....

Location: Santo Domingo, Distrito Nacional

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