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  • Customer service1 votes
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  • Apr 22
  • Cellular Phone
  • Akron, Ohio
  • Phone Signal
  • 19
  • REVIEW RATING 3/5

I have been h2o customer for couple years even more, the only reason I'm with them is I just don't have time to switch back with others, they r worst in the world ever, my phone shows no signal for 8 hrs every day, so basically all time it has no singal or poor at all. I'm myself *** to be on with them. Worst of all, faces 10 diff problems with h2o In past in which non of them were actually... Read more

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  • Apr 18
  • Cellular Phone
  • New York, New York
  • H2O Bolt
  • 21
  • REVIEW RATING 3/5

We have the h2o bolt. Unlimited usage we use it only on the weekend so 8 out of 30 days. And the company shut down the Internet access. They said if you watch 4 Netflix movies or surf the net the system considers it excessive and shuts you down. I explained its only used on the weekend. They said it doesn't matter the system shut you down and you have to pay again. I don't know about you but $50... Read more

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  • Apr 15
  • Cellular Phone
  • Venice, California
  • Prepaid Cell Phone Plan
  • 32
  • REVIEW RATING 4/5

I bought the prepaid plan. Later found out that data and mms need special set up for use on my iphone 4, which I wasn't informed of, nor is it on their website. I contacted their customer service. They couldn't even give me a $1 credit for my troubles, because it "wasn't possible in their system". This is *** 2015! Seriously? This company is pathetic. I hope they go out of business. I switched to... Read more

Was this review helpful? 0 0

H2o sucks !! I swear you will regret it!! Plus customer service give no help but waist your time in putting you in hold and not helping ! They are bs ! The whole service sucks and is so not worth your money ! If you want a good service DO NOT get h2o . They do not give you every single thing you pay for Add comment

  • Apr 04
  • Cellular Phone
  • Willoughby, Ohio
  • Go Plan
  • 31
  • REVIEW RATING 4/5

As a new H20 customer, I added $5 into a feature card firstly. No internet service after activation. Receiving a call will charge you 5 cents even you don't answer it. Once your phone is ringed, you get charged. And then I added another $10 into a Go Plan, and the previous $5 is gone. Contacted customer service and they said since moved to Go Plan, they will take my $5. What?! How could it be?... Read more

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  • Mar 16
  • Cellular Phone
  • Baton Rouge, Louisiana
  • Iphone 5C
  • 61
  • REVIEW RATING 3/5

Purchased an iphone 5c and a prepaid aircard online with them. Two weeks went by and never received my product. I called several times only to be put on hold for over 30 mins and to tell me to email them or they would call back. Well they never called back and emails are a waste of time because they respond with a cut and paste generic response that doesn't even correlate with my question about... Read more

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  • Feb 25
  • Cellular Phone
  • Pompano Beach, Florida
  • Sim Card
  • 156
  • REVIEW RATING 5/5

I've been an H2O Wireless customer since it took over O2 Wireless. I've had the same sim card for many years. At present I have a $190+ credit balance. The minutes that balance represents won't expire until 8/27/2015. I changed over from a ten year old SE s500i to Motorola Moto E about three weeks ago with absolutely no problem. My problem began this past Friday, when I attempted to use the... Read more

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  • Feb 15
  • Cellular Phone
  • Internet Service
  • 1
  • 1
  • 223
  • REVIEW RATING 4/5

H20! Thinking about moving over your phone service to them?? Think again! Its time you make sure to read all this!Turns out h2o wireless does not offer any unlimited services and when they do the unlimited service becomes slow useless frustrating,battery sucking and good for nothing.!I started off with $50 per month plan was told i will have 2gb data at 3g speed,tested right on the spot worked... Read more

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  • Jan 28
  • Cellular Phone
  • Gray, Kentucky
  • Phone Service
  • 156
  • REVIEW RATING 4/5

H20 does false advertisement. If you advertise unlimited the company should know the definition of unlimited. It means infinite or no limits. I called to complain about my phone being off & the bill was paid on the 9th and it's off today and they advised that their records showed that I was on my phone over 2 hrs as if it's a business phone. I felt as if they are watching or monitoring me as... Read more

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  • Jan 19
  • Cellular Phone
  • Gray, Kentucky
  • Unlimited Plan
  • 1
  • 1
  • 188
  • REVIEW RATING 4/5

I've had this funky service for about 6mo. I pay the $60 unlimited talk and text. Well I just learned today that it's not unlimited text. My text messages were shut off because I went over my text for the month. Wtf does unlimited mean? I wouldn't recommend this service to anyone. It's false advertising. And I've contacted the BBB. Won't be renewing anymore. Read more

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